Its Christmas time again and there is the usual stressful hysteria amongst shoppers. How can we enjoy shopping leisurely amongst the carol singers, festive decor and the repetitive Christmas songs loop, when our wallets are tight and there is a concrete deadline.
To add to this hysteria, retailers are tempting one and all with their large sales, turning us all into bargain hunters prematurely.
Retailers are the beggars on the street this festive season- desperate for coins and attention. Usually they are the smug old misers, gloating with goods at ridiculously high prices until they can pity us post-Christmas and ply us with their old and damaged stock.
For anyone working in retail with bosses determined to turn a profit in such a competitive market and reduce the shoplifting rate, the number one rule has become customer service.
There are certain stores I chose solely for their lack of customer service. You can browse freely without the constant 'Can I help you Madam?" or thanking me for coming in.
These shops are becoming increasingly thin on the ground.
My friend and I were in Warehouse Stationery and we saw an ex-classmate who ignores us every time we go in there. She actually grunted "hi" to us when we entered the store, which was amazing but also showed the strength of the customer service concept.
I do love the programmed nature of customer service though, due to its sheer predictability.
"Have a nice day" when it is obviously night. "Would you like a bag"- the planet is dying and I'm already dragging 40 bags, but sure what the heck.
Even "Merry Christmas" is completely hollow at this time of year.
Sugar sweet conversation is sometimes hard to take, that means I actually have to think of a response when I am mentally and physically exhausted from shopping.
It feels like a waste of good oxygen, which makes the self-service checkouts appealing. Unfortunately they loudly rap you over the knuckles if you make a mistake. Just because I don't want to put the item in the provided bag, doesn't mean that I don't understand the instruction.
Oh well its only a few more days. Then we can become real bargain hunters, attacking retail junk sales like rapid dogs on boxing day with the money we saved in the pre-Christmas sales.
To add to this hysteria, retailers are tempting one and all with their large sales, turning us all into bargain hunters prematurely.
Retailers are the beggars on the street this festive season- desperate for coins and attention. Usually they are the smug old misers, gloating with goods at ridiculously high prices until they can pity us post-Christmas and ply us with their old and damaged stock.
For anyone working in retail with bosses determined to turn a profit in such a competitive market and reduce the shoplifting rate, the number one rule has become customer service.
There are certain stores I chose solely for their lack of customer service. You can browse freely without the constant 'Can I help you Madam?" or thanking me for coming in.
These shops are becoming increasingly thin on the ground.
My friend and I were in Warehouse Stationery and we saw an ex-classmate who ignores us every time we go in there. She actually grunted "hi" to us when we entered the store, which was amazing but also showed the strength of the customer service concept.
I do love the programmed nature of customer service though, due to its sheer predictability.
"Have a nice day" when it is obviously night. "Would you like a bag"- the planet is dying and I'm already dragging 40 bags, but sure what the heck.
Even "Merry Christmas" is completely hollow at this time of year.
Sugar sweet conversation is sometimes hard to take, that means I actually have to think of a response when I am mentally and physically exhausted from shopping.
It feels like a waste of good oxygen, which makes the self-service checkouts appealing. Unfortunately they loudly rap you over the knuckles if you make a mistake. Just because I don't want to put the item in the provided bag, doesn't mean that I don't understand the instruction.
Oh well its only a few more days. Then we can become real bargain hunters, attacking retail junk sales like rapid dogs on boxing day with the money we saved in the pre-Christmas sales.